jamf stuck on “Locating hardware information (macOS 11.6.5)”
10 Apr 2022 in TIL
jamf at work, and I periodically run
jamf recon and
jamf policy to ensure that things are all up to date.
I noticed that the process was consistently hanging with the message
Stuck on “Locating hardware information (macOS 11.6.5)”. From my googling it looked as though this was software update related, so I uninstalled
jamf, applied the update and then reinstalled. Problem solved!
That is, until I tried to run
jamf recon again and it hung at the same point. I opened up software update and it just hung, with the gear spinning forever.
More googling ensued, and I eventually found the magic command that I needed to get things working again:
sudo launchctl kickstart -k system/com.apple.softwareupdated
softwareupdated had restarted, I could run
jamf recon without any issues