Starbucks WIFI – BTOpenzone connection timeout

TL;DR: Remove any custom nameservers you have set on your machine and you should be able to connect fine

Earlier this week, I spent a good 15 minutes or so trying to get online at a Starbucks, but the Openzone connection page kept timing out. I initially thought it was a problem with the store, but when others could connect fine I had a think what it could be.

As it turns out, I had set up my Mac to use Google’s DNS servers ( and as I was testing something at home. Without the BT Openzone’s DNS servers, I couldn’t find the login page to connect to the internet. Removing any custom nameservers and using the ones that the router supplied fixed all my issues and I managed to connect instantly.

Michael is a polyglot software engineer, committed to reducing complexity in systems and making them more predictable. Working with a variety of languages and tools, he shares his technical expertise to audiences all around the world at user groups and conferences. You can follow @mheap on Twitter

Thoughts on this post

doubleo2 2013-01-22

It is more than just finding the login page. Even after you are logged in, using custom DNS servers causes every page to timeout

[email protected] 2013-08-14

thanks for this tip, had the same problem couldnt work it out.

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